Information We Collect
FlipTrip collects the information you provide directly when you create an account, submit a booking request, contact support, join a membership program, or interact with the platform. This can include your name, email address, phone number, billing details, passport or traveler information, and any preferences you share for planning or personalizing your trips.
We also collect technical and usage information so the website can work reliably and improve over time. This can include device type, browser, approximate location, referral source, on-site actions, search behavior, and interactions with recommendations, saved items, and booking flows.
Account and booking details are used to deliver travel services and support your reservations.
Usage data helps us improve search quality, recommendations, and site performance.
How We Use Your Information
We use your information to operate the platform, confirm bookings, process payments, manage customer support, send service communications, prevent abuse, and comply with legal obligations. We may also use your information to personalize destination ideas, hotel suggestions, activity recommendations, and membership-related offers.
Where appropriate, FlipTrip may use aggregated or de-identified data to understand demand patterns, improve travel intelligence, train internal ranking systems, and refine how content is presented across the customer experience.
Your information supports bookings, payment processing, support, and service notifications.
Personalization helps tailor recommendations, but we aim to keep it relevant and respectful.
When We Share Information
We share information only when necessary to provide the services you request or to run FlipTrip responsibly. This can include hotels, activity providers, payment processors, customer support tools, analytics vendors, fraud-prevention services, and infrastructure partners that help us host and secure the platform.
If required by law, regulation, court order, or to protect FlipTrip, our customers, or the public, we may disclose relevant information in a limited and proportionate way.
We do not share customer data casually; sharing is tied to bookings, operations, security, or legal requirements.
Third parties only receive the information needed for the role they perform.
Data Retention and Security
We retain personal information for as long as it is reasonably necessary to provide services, keep required records, resolve disputes, enforce agreements, and comply with legal or tax obligations. Different categories of data may be retained for different periods depending on business and regulatory requirements.
FlipTrip applies technical and organizational safeguards designed to protect your data, including access controls, secure hosting practices, monitoring, and vendor controls. No internet-based system is completely risk free, but we work to protect the information entrusted to us.
Retention periods depend on the type of information and the purpose for which it was collected.
Security controls are designed to reduce risk, monitor access, and protect customer data.
Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to object to specific processing activities. You may also choose how marketing communications are delivered and update some preferences directly through your account settings when available.
If you would like to exercise a privacy-related request, you can contact FlipTrip through the support channels provided on the platform. We may need to verify your identity before completing certain requests in order to protect your account and information.
You may request access, correction, deletion, or other privacy actions where applicable law allows.
Some settings can be managed directly in your account, while other requests can be handled by support.
International Transfers and Updates
Because travel services often involve global partners, your information may be processed in countries other than your own. When this happens, FlipTrip aims to use appropriate safeguards and vendor arrangements consistent with the nature of the service being provided.
We may update this Privacy Policy from time to time to reflect product changes, legal developments, or operational improvements. When updates are material, we will update the effective date and take reasonable steps to make the revised policy visible.
Travel bookings can involve international partners, which may require cross-border data transfers.
Material changes to the policy will be reflected through an updated effective date and visible notice on the site.